Job Description

Director of Commercial Lines Operations
Pekin, IL - Hybrid
$130,000 - $160,000
Position Overview

The Director of Commercial Lines Operations is responsible for the management of the underwriting support operations of the Commercial Lines department. This position will provide leadership and direction, manage assigned departmental objectives, oversee assigned staffing and expenses, ensure development and engagement of employees, and direct implementation for long-term strategic needs and objectives.

Essential Job Functions

• Provides management to the Commercial Lines billing, underwriting support and operations, audit, training and research and development functions
• Provides daily leadership, coaching, and feedback to direct reports which includes but is not limited to performance management, employee relations, creating development plans, and achievement of goals
• Serves as a role model and change champion, developing strong teams to maximize resources and capability to deliver business results
• Supports the department’s mission through development of the team’s standard operating procedures, workflows, and department policies
• Motivates, develops, and directs people as they work, identifying the best people for the job
• Provides advice and counsel to the Commercial Lines Underwriting department leadership concerning underwriting operations
• Establishes measurable individual and team objectives that are aligned with business and organizational goals
• Oversees the execution of multiple large and complex plans and projects aimed to achieve strategic goals for one or more functional areas
• Actively participates in establishing the agenda for future projects or coverage offerings
• Engages key stakeholders to proactively support strategic initiatives and department objectives
• Contributes to disaster recovery and business continuity plans and procedures for assigned departmental functions
• Performs other duties as assigned

Education & Experience

Required

• Bachelor’s Degree in business-related field
• Typically requires 8+ years of experience pertaining to departmental functions
• Typically requires 6+ years of experience leading and managing teams

Preferred or Specialized

• Master’s Degree in business-related field preferred

Certifications & Licenses

• Chartered Property Casualty Underwriter (CPCU) designation preferred
• Associate in Risk Management (ARM), Associate in Reinsurance (ARe), Associate in Risk Management-ERM (ARM-E), and Associate in Commercial Underwriting-Management (AU-M) designations preferred

Knowledge, Skills & Abilities

Demonstrated skill in:

• communicating effectively in writing as appropriate for the needs of the audience
• talking to others to convey information effectively
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Demonstrated ability to:

• manage a budget and work within the constraints of that budget
• persuade and influence others
• process and handle confidential information with discretion
• work evenings, nights, and weekends as necessary
• build client relationships
• be flexible/adaptable based on corporate strategic plans
• handle difficult and stressful situations with professional composure
• maintain effective interpersonal relationships

Demonstrated knowledge of:

• Underwriting, information technology, and sales departments to work together to achieve company growth and profit goals
• Project control and cost estimating techniques
• Project planning and implementation

Benefits:

• Health, Dental and Vision Insurance
• Generous 401(k) with company match
• Paid Time Off (PTO) with Paid Holidays
• Flexible/Hybrid Work Schedule
• Paid Volunteer Program

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