Job Description

Director of Operations / Sr. General Manager – Upscale Casual Restaurant

$100,000 - $110,000 + Bonus

This well-known and highly regarded restaurant group is looking for a passionate and experienced Director of Operations / Sr. General Manager for their new upscale casual concept, offering outstanding compensation, excellent training, and career growth opportunity.

About the Company:

• The restaurant group is a leader in San Diego area food scene, with Michelin Star recognition
• Outstanding compensation, benefits, and career growth potential
• Extremely popular, high-volume restaurants with loyal clientele

What We Offer You:

• Medical insurance, 100% paid for 1st tier, 50% paid for higher tiers
• Optional Dental and Vision insurance
• 2 weeks vacation, 3 weeks at 3 years
• Family meal
• Employee relief fund
• Bonus potential
• Relocation assistance possible

Your Role with the Company

The Director of Ops / Sr. General Manager serves as the face of the restaurant, setting the standard for hospitality and guest service. This leader acts as a role model for the team, ensuring that every guest enjoys an exceptional experience and that no request goes overlooked. Key responsibilities include:

• Lead, develop, train, and motivate staff to provide the highest level of guest service
• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed in a timely basis
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
• Control cash and all other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
• Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
• Organize and direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance

Your Qualifications:

• Minimum 4+ years as a Director of Operations or Sr. General Manager (or comparable role) for a high volume ($8M+) upscale full-service casual restaurant
• Able to prioritize people engagement, teaching, mentorship, and staff growth through guidance and feedback
• Passionate about hospitality, guest service, and team development through mentorship and feedback
• Proficient in financial management, including P&L oversight and understanding of business operations
• Experienced in managing systems and upholding operational standards

EOE – EQUAL OPPORTUNITY EMPLOYER

Job Tags

Similar Jobs