Job Description

Licensed Call Center Sales Representative (Texas) Location San Antonio, TX : Position starts Tuesday February 27th JOB SUMMARY: The Telephone Sales Representative CA and TX is responsible for handling telephone calls from internal and external customers. This position must support internal business partners and their CA and TX based members in facilitating a purchase of a Home Warranty product. The Telephone Sales Representative CA must reside in TX or CA and have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for the state of California or Texas. The Telephone Sales Representative CA and TX must be able to adapt to a fast paced sales environment that provides opportunities for both an Inbound and Outbound sales contact. JOB SCOPE: Supports Sears Home Services Service Contract internal and external customers through an Inbound (IB)/ Outbound (OB) interaction over the phone. The Telephone Sales Representative will work to influence and assist members with obtaining Home Warranty coverage.. REPORTS TO: Mgr, Sales & Service
Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies
Applies skills in the area of communication and customer service and manages and resolves customer concerns
Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
Features the benefits of the products and uses available resources and skills to overcome objections
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
Features the benefits of the products and uses available resources and skills to overcome objections
Corrects information on record when appropriate, and properly records agreements, sales processing, and recording
Maintains a high level of business/product knowledge via onsite and online training
Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals
Complies with and adheres to ethical selling policies and procedures
Performs other duties as assigned
JOB REQUIREMENTS:
High school diploma or equivalent
1-2 years of related experience
License/certification in relevant field
18 years of age or older
REQUIRED SKILLS :
Must reside in Texas and have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for the state of Texas
Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role
Ability to apply effective sales and service-related influencing skills based on the call type being handled
Fundamental understanding of Home Warranty polices
Exceptional listening, verbal and written communication skills
Excellent customer service skills are essential in this role
Utilization of basic mathematical functions
Working knowledge of Microsoft Office and Windows based programs
A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment
Years Experience
1 - 2 Years Experience
Travel Requirements
None
Country
United States
Work-In Location
04523: SEARS HS-SAN ANTONIO MRKT CTR
Work-In City
San Antonio
Work-In State
TX
Work-In Postal Code
78245
Business
Transformco Home Services - Service Contracts
Job Function
Call Center
Employment Category
Regular, Full-time
Compensation Range
$18.00
Additional Compensation Explanation
Hourly (H); Performance Range Plan (P); Base plus commission (C); California Commission Associates (Both C & D); paid hourly rate and may earn commissions and incentives
EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.
Posting Tags
#Remote, #CallCenter
Company Brand
Sears Home Services
Location City
San Antonio

Job Tags

Hourly pay, Base plus commission, Full time, Contract work, For subcontractor, Work at office,

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Licensed Call Center Sales Representative (Texas) Job at Sears Home Services, San Antonio, TX

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