Job Description

About Us:
Blue Lagoon Pool Care is dedicated to keeping pools clean, safe, and enjoyable for our customers. We provide professional pool maintenance, cleaning, and repair services with a focus on outstanding customer satisfaction. To strengthen our customer service team, we are looking for a reliable Remote Online Chat Support Representative to assist customers through live chat and online platforms.

Position Summary:
The Remote Online Chat Support Representative will serve as the first point of contact for customers reaching out through online chat. This role requires excellent written communication skills, problem-solving abilities, and a friendly, professional tone while providing timely support and information to clients.

Key Responsibilities:

• Respond promptly to customer inquiries via online chat.

• Provide accurate information about pool maintenance services, scheduling, billing, and general pool care.

• Assist customers with troubleshooting minor issues and escalate complex concerns to the appropriate department.

• Maintain accurate records of conversations and customer requests in the system.

• Stay up-to-date on company services, promotions, and policies.

• Ensure every interaction delivers a professional and positive customer experience.

• Collaborate with office staff and service technicians to resolve customer needs quickly.

Qualifications:

• Previous experience in customer service, online chat, or support roles.

• Strong written communication skills with attention to detail.

• Ability to multitask and handle multiple chat conversations simultaneously.

• Basic computer literacy and familiarity with chat or CRM systems.

• Self-motivated, dependable, and able to work independently in a remote setting.

• Friendly, patient, and solution-oriented personality.

Preferred Skills:

• Experience in service-based industries such as home maintenance, cleaning, or pool care.

• Knowledge of pool care terminology or processes.

• Strong organizational skills and problem-solving abilities.

What We Offer:

• Competitive pay with performance-based incentives.

• Flexible remote work schedule.

• Training and support to ensure success in the role.

• Opportunities for growth in a supportive, customer-focused team.

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